Frequently asked questions
Orders
Yes. Every Oldan product — including rackets, clothing, and accessories — can be fully customised. Whether for clubs, corporate use, or personal projects, we offer a flexible, bespoke approach to custom orders. Our in-house design team works closely with you to bring your vision to life, from concept through to final production. For more information, please see our Partners page.
Yes, we offer international shipping. Orders shipped outside the UK may be subject to applicable taxes, duties, customs fees, or import charges, which are the responsibility of the recipient. Shipping costs, delivery times, and any additional charges will vary depending on the destination.
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at sales@oldan.co.uk. Once accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
For full return details, please see our Returns Policy.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or in any way incorrect, so that we can investigate the issue and make it right.
Absolutely, as long as the original item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us to initiate an exchange.
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Collaborations
Yes, we do offer player sponsorships on a selective basis. Our approach is centred on long-term partnerships, working with players who align with the Oldan brand, values, and vision. We focus on collaborations that are mutually beneficial and authentic, rather than transactional sponsorships.
Yes, similar to player sponsorships we collaborate with influencers selectively, focusing on creators whose style, audience, and values naturally complement the Oldan brand. We look for genuine advocates who can represent our products in an authentic and considered way.
If you believe your platform and creative direction align with Oldan, we welcome you to get in touch.
Sustainability
Social responsibility, ethical trading and sustainability are very important to us. Please see our sustainability page for more information.
